To evaluate vendor capabilities for a new hospital information system, what should the CIO do first?

The first step a CIO should take when evaluating vendor capabilities for a new hospital information system is to request performance references from similar healthcare systems. This approach allows the CIO to gather critical insights regarding the effectiveness and reliability of the vendor's system in a real-world healthcare setting. Performance references provide firsthand accounts of how well the system has performed in comparable environments, including aspects of usability, support, and overall value. This comparative information is essential for making an informed decision that aligns with the specific needs of the hospital.

Acquiring performance references helps minimize risks associated with the selection process by clarifying the vendor's track record and providing evidence of their capability to meet clinical and operational demands. While other options, such as scheduling demos or requesting performance tests, can also be valuable steps in the evaluation process, they are more effective when grounded in an understanding of how the system has worked for others in the same field.