Certified Professional in Healthcare Information and Management Systems (CPHIMS) Practice Exam

The focus on addressing potential user pushback is primarily encapsulated in user resistance planning. This aspect specifically targets understanding and mitigating the reasons why users might resist adopting a new system. Proper user resistance planning involves identifying potential barriers and strategies to engage users, fostering acceptance by actively addressing their concerns, and ensuring their feedback is taken into account during the implementation process. This planning stage is crucial because user acceptance is key to a successful implementation; if users are resistant and not on board, the effectiveness of the new system can be jeopardized. By devising strategies and interventions to facilitate a smoother transition, organizations can minimize pushback and promote a more positive reception of the new system. While training is important for equipping users with the necessary skills to use the new system, it does not specifically address the emotional and psychological factors that lead to resistance. Resource commitment speaks to the allocation of time and financial resources but does not inherently involve user engagement or response to change. Expectation management involves aligning the anticipated benefits of the new system with actual outcomes, but it is not as focused on the direct reactions and feelings of users towards the implementation process as user resistance planning is.